Privacy Policy
Effective Date: October 22, 2025
The Surface Co. (referred to as "we," "us," or "our") is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. This Privacy Policy governs the collection, use, and disclosure of personal information collected through our website, https://www.thesurfaceco.com.
As a business operating in Lethbridge, Alberta, Canada, we are governed by the Alberta Personal Information Protection Act (PIPA) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection and Use of Personal Information
We collect personal information solely for the purpose of communicating with you and fulfilling your specific request for contact.
A. Information We Collect
When you request contact through our website, we collect the following personal information:
Name
Email Address
Phone Number
B. How We Use Your Information
The personal information we collect is used exclusively for the following purposes:
To Contact You: To respond to your inquiries, schedule consultations, or provide requested information regarding our products and services.
To Establish and Maintain Communication: To manage our relationship with you.
2. Consent
Your knowledge and consent are required for the collection, use, or disclosure of your personal information, except where required or permitted by law.
By providing your Name, Email Address, and Phone Number when requesting contact, you are providing implied consent for us to collect and use this information for the purpose of responding to your specific request.
If you wish to withdraw your consent, you may do so at any time by contacting our Privacy Officer (see Section 7), provided there are no legal or contractual restrictions.
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We will not disclose your personal information to third parties unless:
Required by Law: If a court order or government body legally compels us to do so.
To Our Service Providers: We may share information with third-party service providers (e.g., website hosting, email services) who perform services on our behalf. These service providers are legally and contractually required to maintain confidentiality and only use the information for the specific purpose for which they were engaged.
With Your Express Consent.
4. Security of Personal Information
We employ reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. This includes securing the electronic systems where your information is stored.
5. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purpose(s) for which it was collected or as required by law. Once the information is no longer needed, we will securely destroy or anonymize it.
6. Access and Correction
Under PIPA and PIPEDA, you have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
To make an access or correction request, please contact our Privacy Officer in writing (see Section 7). We will respond to your request within the time limits prescribed by law.
7. Contact Information and Complaints
The designated Privacy Officer is responsible for ensuring compliance with this policy and applicable privacy legislation. If you have any questions, concerns, or wish to file a complaint regarding our privacy practices, please contact us:
Privacy Officer
The Surface Co.
Address: 1425 33 St N, Lethbridge, AB T1H 5H2
Email: info@thesurfaceco.ca
Phone: 825-760-6621
If you are not satisfied with our response to a complaint, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC).
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.